I want you to be 100% happy with your purchase. If you have a defective item or it is not what you expected please sent me a message at quiltnotions@gmail.com. I will do my best to make it right. The refund and returns policy is good for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Items eligible for return, must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Books, CDs or DVD’s
- Gift cards
- Downloadable or virtual products
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, the refund will be processed as a credit and will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {quiltnotions@gmail.com}.
Sale items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at quiltnotions@gmail.com and send your item to 927 Decker Rd, Clarkson KY 42726.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to 927 Decker Rd, Clarkson KY 42726.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at quiltnotions@gmail.com for questions related to refunds and returns. I want you to be 100% satisfied with your purchase.